The short version
Place your order, choose how you want to pay, and it is logged immediately as Processing. We then send the details for the method you chose. All prices are charged in USD.
1.Accepted methods
A payment method is only offered where it actually works for your destination.
- USDT (TRC-20): send to the wallet address shown at checkout and paste the transaction hash.
- Credit or debit card, PayPal, Zelle, Western Union, MoneyGram: choose the method at checkout and we email instructions within 24 hours.
2.How the order is placed
Checkout takes three steps: your delivery details, your payment method, then a review. When you press “Confirm & Place Order” the order is recorded immediately and set to Processing.
You get a confirmation email straight away, and we get the order at the same moment. If you chose USDT, send the exact amount and paste your transaction hash. If you chose another method, we reply with payment instructions.
3.When payment is due
Please settle within 5 business days of ordering, or within 24 hours for USDT so the quoted amount is honoured. Your stock is held for you during that time.
If five business days pass with no payment and no reply, we release the stock and cancel the order. If you need longer, just say so and we will hold it.
4.Order status, step by step
- Processing: the order is in and sitting with us. Cancel or change it freely at this stage.
- Paid: payment has been received and verified.
- Packed: checked, sealed and labelled, waiting for courier pickup.
- Shipped: handed over, with a tracking number emailed to you.
- Delivered: the courier has marked it received.
We email you at each change.
5.Currency and pricing
All orders are charged in US dollars (USD). If your card or bank uses another currency, the conversion and any foreign transaction fee are applied by your provider, not by us.
Prices can change without notice, but never after you have ordered. Your order total is locked at the moment you place it.
6.Receipts and records
Your order confirmation email is your receipt. It lists every item, the quantities, the shipping charge and the total.
Need it sent again? Email genpillsrx@gmail.com with the order number and we will send it over.
7.Payment problems
Transfer bounced, link expired, or the amount went out twice? Message us with the order number and the reference and we will sort it. Genuine duplicate payments are refunded in full.
Email genpillsrx@gmail.com or call +1 304 314 7696, Monday to Saturday.
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