The short version
Orders are packed and handed to the courier within 1–2 business days. Standard shipping is free worldwide, with most orders arriving in 5–12 business days depending on destination. Every order is tracked.
1.Where we ship
We ship to addresses worldwide. Orders are packed and dispatched from our fulfilment partner, and every parcel is sent with a tracked service.
We cannot deliver to PO boxes, freight-forwarding lockers or military APO/FPO addresses, because those carriers will not accept pharmaceutical parcels from a private sender. If you are unsure whether we can reach your address, email us before ordering.
2.Dispatch time
Orders placed before 4:00 PM UTC on a working day are usually packed the same day. Anything later goes out the next working day. We do not dispatch on Sundays or public holidays.
If an item turns out to be damaged or close to expiry when we pack it, we will message you before shipping and offer a swap, a hold or a full refund — never a silent substitution.
3.Delivery windows and charges
Standard shipping is free on every order, regardless of size or destination. Typical transit times after dispatch:
- United States and Canada: 5–9 business days
- United Kingdom, Ireland and Europe: 6–10 business days
- Australia and New Zealand: 7–12 business days
- Rest of world: 7–14 business days
Transit windows start the working day after dispatch, not the day you order. Remote postal codes, rural routes and customs inspections can add 2–3 days.
Expedited shipping may be available on request before your order is placed. Email us with your destination and we will confirm the cost and timeline honestly.
4.Tracking
Every order receives a tracking number by email as soon as the courier scans it, usually within a few hours of pickup. If 48 hours pass after your dispatch email with no tracking, message us and we will chase it the same day.
Quote your order number in any message and we can pull the whole history up immediately.
5.Customs and duties
International parcels are declared honestly at their real value and described accurately. We do not mark parcels as gifts or declare a lower value — that is fraud and it voids the insurance.
Any import duty, VAT or customs charge that arises is the recipient’s responsibility. The price you pay at checkout covers the product and shipping only. Customs can hold a parcel for inspection; if that happens we will share the tracking detail and chase it with the courier.
6.Lost, delayed or damaged parcels
- Damaged in transit: photograph the outer box and the product within 48 hours of delivery and email us. We replace or refund in full.
- Marked delivered but missing: tell us within 7 days. We raise it with the courier and, if it cannot be found, we resend or refund.
- Stuck in transit: beyond 15 business days counts as lost. Same outcome — resend or refund, your choice.
See our Returns & Refunds Policy for how refunds are actually processed.
7.Wrong or incomplete address
Couriers deliver to what is on the label. Please check your address, ZIP or postal code and phone number at checkout — a reachable phone number is what saves most failed deliveries.
If a parcel comes back because the address was wrong or nobody was reachable, we will resend it once you cover the second shipping charge, or refund the order minus the shipping already paid.
Spotted a mistake? Email us before dispatch and we will fix the label at no charge.
8.Questions
Email genpillsrx@gmail.com or call +1 304 314 7696. Our team replies within one business day.
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