Returns & Refunds Policy

These are on us, whatever the reason and whatever the cost:

• You received the wrong product, strength or pack size.
• The pack arrived damaged, split, leaking or tampered with.
• The product is expired, or has under three months of shelf life left on arrival.
• The order never arrived (see the Shipping Policy).

Send a photo of the item and the outer packaging within 48 hours of delivery, with your order number. We will arrange a replacement or a full refund including shipping, and we cover the return courier.

Changed your mind? That is fine within 7 days of delivery, as long as the item is:

• Completely unopened, with the factory seal intact.
• In its original packaging, undamaged and unmarked.
• Not a promotional or free item.

Email us first to start the return — parcels sent back without notice cannot be traced to an order. Return shipping for a change of mind is yours to cover; the refund covers the product price, and the original shipping charge is not refunded.

Anything faulty, wrong, damaged or close to expiry can be exchanged for the same item instead of refunded, whichever you prefer. We pay the courier both ways on those and send the replacement as soon as we have seen your photo.

Want a different strength or pack size? Tell us before dispatch and we will swap it at no charge. After delivery, a sealed unopened item falls under the 7-day rule above.

Safety rules mean we cannot resell the following, so they cannot be returned unless they arrive faulty or damaged:

• Any medicine, cream, drops or device whose seal has been broken or that has been opened.
• Products where the batch label or expiry date has been removed or altered.
• Items returned more than 7 days after delivery without prior agreement.
• Products damaged after delivery by heat, moisture or incorrect storage.

If something was not right for you, tell us anyway. We would rather know and steer you better next time.

• Email genpillsrx@gmail.com with your order number, what you want to return and why. Photos help.
• We reply within one business day with the return address and whether we are covering the courier.
• Pack it as it arrived and send it, keeping the tracking number.
• We inspect it on arrival and process the refund or replacement within 2 business days.

Refunds go back the way the money came, in the currency you were billed in.

• Card and PayPal: back to the original account, usually within 5–10 business days.
• Bank transfer: back to the same account, usually within 3–7 business days.
• USDT (TRC-20): to the wallet address you provide, once the transaction is confirmed on-chain.
• Zelle, Western Union or MoneyGram: to the account or details you provide, within 3 business days.

We do not charge restocking fees and we do not issue store credit in place of a refund unless you ask for it.

Reply to our email and say so plainly. If the outcome was not fair, tell us and we will make it right.

Email genpillsrx@gmail.com or call +1 304 314 7696, Monday to Saturday.